當(dāng)消費者碰到服務(wù)態(tài)度不好， 產(chǎn)品質(zhì)量有問題或者覺得受到了不公平的待遇的時候，向有關(guān)部門提出投訴是第一步?！队⒄Z小測驗》考考你對投訴詞匯的理解。
1: A: What’s the matter?
B: The waiter has _________ me. He should have given me ￡8.00 but he only gave me a fiver.
a) short-changed
b) underpaid
c) overpaid
d) billed
2: I wish to complain about the poor level of _________ I received from the staff at your Oxford Street store.
a) shopping experience
b) financial advice
c) product placement
d) customer service
3: As the goods I received were damaged, I wish to_________. Please put the money back onto my card.
a) get a replacement item
b) have the goods fixed
c) apply for a refund
d) get store credit
4: I’m looking at my gas bill and it appears I have been _________. The bill is never usually that high.
a) overcharged
b) undercharged
c) understaffed
d) overtime
5: I am writing to complain about a/an _________ that I bought from your website. It does not power up when I turn it on.
a) piece of junk
b) shoddy workmanship
c) faulty product
d) incorrect order
6: I would like to _________ with the product I bought online last week.
a) express my delight
b) express my deepest sorrow
c) express my heartfelt desire
d) express my dissatisfaction
答案
1) a, 2) d, 3) c, 4) a, 5) c, 6) d.
